Good afternoon, 

You are receiving this alert because you are shown as having a priority of fraud, or are otherwise linked to a business.

Please be aware that we have been informed about a fraud occurring, where a ‘customer’ will attend a store, and claim to have purchased an item, they are they creating a reason as to why the purchase caused a relative (typically their son or daughter), to cut themselves on something unexpectedly found within their purchase, and claiming it cost them a significant amount of money to have an item cleaned of the blood.

Should someone approach you for a refund of this nature, or you feel it is a variation of this fraud, please make us aware.

Consult with your own store policies, however consider taking the person's details ( if safe to do so), and advise them that you will complete an internal enquiry and contact them reference their refund request.  Please do not put yourself in any danger.

If you have any questions, please do not hesitate to let me know.

Kind Regards

Annette